Join Entrepreneur+ for $5
Learn More

Video: 4-Step Process to Efficiently Train New Franchise Employees

Scott Greenberg, author of 'The Wealthy Franchisee,' simplifies the process of getting your new employees up and running.

By

 "One of the most important steps for setting up an employee for success is properly training them," says Scott Greenberg, author of The Wealthy Franchisee. "Unfortunately, so many business owners and managers are so busy, so eager to fill the position and get the person working that they rush. The result of that is the employee gets frustrated, they develop bad habits, and their performance suffers. So if you can get training right in the beginning, it's going to save you time in the backend and save you from having to do a lot of problem-solving."

Related: The 3 Strategies We Used to Open 24 New Real Estate Franchises in Just One Year

Greenberg understands that everyone learns differently: some people learn best by what they hear, some by what they see, and others learn best by what they experience. So he says it is important to train people on all three fronts. The best way to do that is to go through a four-step process broken down here:

1. Tell

The first thing you do is tell the employee how to complete the task. You list all the steps and you go into great detail telling them everything that they need to know. For those auditory learners who need to listen, that will really help make a good imprint on their brains.

2. Show

Then you show them how to do it. That's good for visual learners. Let them watch you complete the task and how you go through each one of those steps.

Related: Is Franchising Right For You? Ask Yourself These 9 Questions to Find Out.

3. Watch

Then you watch them. They've heard. They've watched themselves. Now it's time for you to watch them physically performing the task. That's great for everyone, but it's especially important for those kinesthetic learners who need to experience it.

4. Review

Finally, after you've gone through those three steps, then you review with them. You give them feedback, tell them what they did great, show them how they can improve, and then you repeat the process over and over. Tell, show, watch, review. How many times should you do this? As many times as needed until they've mastered the task.

Be encouraging

"Keep in mind as you take them through training is that their mindset is at risk. If they get frustrated, if they see that you're frustrated, they might start to doubt themselves. They might start to lose their enthusiasm, and that's not what we want. We've got to keep them excited, so they'll be invested in the task, and so they'll wanna learn new things. So the entire time that you're going through, tell, show, watch, review, you're setting them up for easy wins in."

Be empathetic

"You want to validate the frustration by saying things like, 'Boy, it took me a lot longer to learn this,' or 'See Tom over there? He's one of our best people, but two years later, he still struggles with this. So you're doing way better than most.' You're normalizing the frustration, validating the difficulty of the task. So they're not doubting themselves, so they're not feeling bad. Take your time with this. The payoff is huge. Before you know it you're going to have a superstar employee who's going save you time, and before too long, they'll be able to train others."

Latest

Outsmarting Elon: The Dangers of Emulating Elon Musk's Productivity Advice

There's a lot we can learn from Elon Musk, but productivity advice isn't one of them. Here's why.

Video: 4-Step Process to Efficiently Train New Franchise Employees

Scott Greenberg, author of 'The Wealthy Franchisee,' simplifies the process of getting your new employees up and running.

How This Entrepreneur is Transforming Workplaces for Women Worldwide

Tiffany Pham is the founder and CEO of Mogul. She sat down with Jessica Abo to talk about her global diversity recruitment company and her advice for entrepreneurs.

Ari Weinzweig of Zingerman's on Visioning with Love and Humility

Interview with Ari Weinzweig about opening Zingerman's Delicatessen, the process of creating a vision for your business, and humbleness being vital to a company's ecosystem.

How to Control Your Brain for Optimal Functioning

Turn your brain into a force of nature by optimizing it for success with biohacking.

This OB-GYN and Trauma Surgeon Once Carried $800,000 Worth of Debt. Now They're Helping Other Doctors Navigate Their Finances.

Doctors Renée and Nii Darko talk about the struggles they faced and how they're teaching other physicians about money through their podcast Docs Outside the Box.

Want to Quit Your Job and Start Your Own Business? This Entrepreneur's Debut Book Will Show You How

After quitting her 9-5 job, Amy Porterfield went on to create an $85 million dollar business. She sat down with Jessica Abo to talk about her new book Two Weeks Notice and how you can go from employee to entrepreneur.

Missed Last Week's Live Q&A? Find Out What the Makers of 'TechTalk' Have to Say About the State of Startups.

The award-winning producers of EntrepreneurTV's show 'TechTalk' have interviewed hundreds of tech founders and share their biggest takeaways.

Video: 3 Keys to Creating a Great Customer Experience at Your Franchise

Scott Greenberg, author of 'The Wealthy Franchisee,' discusses building a happy and loyal customer base.

Charlie Eblen of Single Tree BBQ on Becoming the "Nike of BBQ"

The founder of Single Tree BBQ talks about building community with the perfect plate of barbecue, capturing customer data, and the power of podcasting and online storytelling.

3 Proven Ways to Achieve Superhuman Focus in 14-Days

Have you ever considered your inability to focus is due to your nutrition, not your lack of willpower?

Want to Get Your Business Covered on TV? The Producers of 'Start Up' Explain How.

The creators of EntrepreneurTV's 'Start Up' explain what producers are looking for when covering small businesses.

Bugaboo's General Manager of North America Shares Her Productivity Hacks for Working Parents

Jeanelle Teves sits down with Jessica Abo to discuss her productivity hacks for busy moms and dads.

Video: 3 Factors to Achieve Franchise Success

Scott Greenberg, author of 'The Wealthy Franchisee,' breaks down the three areas that successful business owners stay focused on.

Discover Entrepreneur Series

Whether you need advice on how to get your business off the ground or you’re just looking for inspiration, our video series have something for everyone. Browse our library below to find a series that speaks to you and your interests.